Service Manager Job Description

This is a service manager job description sample (template) that includes job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information of a service manager. Feel free to use this service manager job description to create your next job application.

A service manager often manages various service related divisions, interacts with his team, engages with various users and streamlines customer services with a sale minded attitude and in the process, forges lasting bonds with customers. A service manager would either be responsible for one division or for many; it depends entirely on the company.

If the organization is mid-sized, then chances are that the manager would be managing just the on-key core division and that he would be tasked with ensuring that the same continues to function smoothly. He would be required to manage his team and the rest of his division effectively and in fact, compiles periodic reports on the same for the upper management.

While the role of service manager can vary widely, depending on the company in question; he may also be required to assist with several administrative tasks as well. In fact, he would be tasked with developing customer service agreements for the customers and to be aware of all facets of the organization.

He would also be required to strategize so as to attract a larger audience and may even contribute to the sales and marketing team with valuable inputs. He also manages several external service providers and, in the process, ensures that the company is able to function seamlessly round the clock.

A Service Manager’s post is also known as –

A service manager’s post could also be known as customer service manager, facilities service manager and the list goes on. As mentioned earlier, it depends on the company in question but the basic tasks remain the same. For example, a good service manager would resolve service desk issues and ensure that customers get better treated at the same.

He ensures that the services provided to customers are of better quality, and monitors department performance as well as client complaints. In fact, every company or organization requires a good service manager to ensure that the organization stands out from the rest of its competition, for the right reasons.

A service manager is also known as-

HR service manager
Customer service manager
Administrative service manager
Heavy Equipment Service Manager
Service Center Manager
Technical service manager
Restaurant service manager
Equipment service manager
ITIL service manager
System center service manager
Food service manager
Health service manager and more, depending on the job and responsibilities

Service Manager Job Summary

We are a mid-sized organization and currently on the lookout for talented and exceptional service managers. As the candidate for this post, you are expected to be completely aware of the various business processes of the company.

Furthermore, you would also be tasked with developing reports covering several departments, highlighting the issues, and reporting on any corrective actions that were taken. If you are selected for the role of a service manager in our company, you will be required to develop a closer relationship with your customers and to resolve any and all issues they face.

It is a service manager’s key responsibility to set up a service desk, select the team and manages the same. He may also develop guidelines for the whole team so that the company continues to function as expected.

Furthermore, as a part of his role, the service manager also evaluates his team periodically and the customer related issues and determines if they have been resolved to the satisfaction of both parties.

Service Manager Duties and responsibilities

As indicated earlier, the duties of a service manager can vary widely depending on the company. But here is a list of some of his basic responsibilities and duties.

Provides customers with exceptional customer service
Manage team members and ensure the team goals are met
Train the sales staff in up selling their key products and the importance of customer satisfaction
Sets up and maintains service desk
Keep closer look at service desk problems and effectively resolve them
Manage the work order system
To include invoice logging, and generate service invoices
Instruct customers on equipment operation, care, and maintenance
Inspect rental equipment upon return and return deposits less any observed damage
Increase sales across all channels through effective hiring, training and management approaches
Improving sales through various channels
Hiring, training, and managing sales staff
Generating sales leads and maintaining a relationship with clients
Managing customers’ accounts

Service Manager Education and Experience requirement

A service manager is required to hold a managerial degree, but it also depends more on the company if they require masters or bachelors. But at the least, he is expected to manage his team quite effectively and even enthuse and motivate them so that their performance goes up.

As the role is varied, the mandatory qualifications of a service manager can vary depending on his area of specialization.

Bachelor’s degree in related field
Managerial degree in the related field
Work Experience of at least 3+ years in the field

It is essential that you have the requisite work experience and meet the educational criteria before applying for the post.

Service Manager Skills and Proficiency Requirements

During the course of his career, a service manager is expected to field several responsibilities. He is in charge of a single division and is ultimately responsible for the success and failure of his team.

He is, therefore, expected to retain the following skills –

Dynamic and confident; acts as a source of inspiration for the team
Leadership qualities with a proven track record in customer service
Well versed in digital media
Excellent computer literacy
Proficient with inventory management
Be able to micromanage various tasks
Ability to work under pressure and stress
Extremely efficient, result driven and goal oriented
Good salesmanship skills
Able to build a strong rapport with customers
Excellent oral and written communication skills
Must be fluent in English
Manages stressful situations with ease
Organized, efficient, and results-driven
Strong customer service skills

These are some of the skills that any good service manager requires; furthermore, taking a closer look at the service managers’ job profile should make it patently clear that a good and talented service manager is essential for any company.

As the service manager develops several key solutions for the benefit of the company, he should ensure that these solutions lie in the best interests of the company.