This is a service manager job description sample (template) that includes job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information of a service manager. Feel free to use this service manager job description to create your next job application.
A service manager often manages various service related divisions, interacts with his team, engages with various users and streamlines customer services with a sale minded attitude and in the process, forges lasting bonds with customers. A service manager would either be responsible for one division or for many; it depends entirely on the company.
If the organization is mid-sized, then chances are that the manager would be managing just the on-key core division and that he would be tasked with ensuring that the same continues to function smoothly. He would be required to manage his team and the rest of his division effectively and in fact, compiles periodic reports on the same for the upper management.
While the role of service manager can vary widely, depending on the company in question; he may also be required to assist with several administrative tasks as well. In fact, he would be tasked with developing customer service agreements for the customers and to be aware of all facets of the organization.
He would also be required to strategize so as to attract a larger audience and may even contribute to the sales and marketing team with valuable inputs. He also manages several external service providers and, in the process, ensures that the company is able to function seamlessly round the clock.
A Service Manager’s post is also known as –
A service manager’s post could also be known as customer service manager, facilities service manager and the list goes on. As mentioned earlier, it depends on the company in question but the basic tasks remain the same. For example, a good service manager would resolve service desk issues and ensure that customers get better treated at the same.
He ensures that the services provided to customers are of better quality, and monitors department performance as well as client complaints. In fact, every company or organization requires a good service manager to ensure that the organization stands out from the rest of its competition, for the right reasons.
A service manager is also known as-
- HR service manager
- Customer service manager
- Administrative service manager
- Heavy Equipment Service Manager
- Service Center Manager
- Technical service manager
- Restaurant service manager
- Equipment service manager
- ITIL service manager
- System center service manager
- Food service manager
- Health service manager and more, depending on the job and responsibilities
Service Manager Job Summary
We are a mid-sized organization and currently on the lookout for talented and exceptional service managers. As the candidate for this post, you are expected to be completely aware of the various business processes of the company.
Furthermore, you would also be tasked with developing reports covering several departments, highlighting the issues, and reporting on any corrective actions that were taken. If you are selected for the role of a service manager in our company, you will be required to develop a closer relationship with your customers and to resolve any and all issues they face.
It is a service manager’s key responsibility to set up a service desk, select the team and manages the same. He may also develop guidelines for the whole team so that the company continues to function as expected.
Furthermore, as a part of his role, the service manager also evaluates his team periodically and the customer related issues and determines if they have been resolved to the satisfaction of both parties.
Service Manager Duties and responsibilities
As indicated earlier, the duties of a service manager can vary widely depending on the company. But here is a list of some of his basic responsibilities and duties.
- Provides customers with exceptional customer service
- Manage team members and ensure the team goals are met
- Train the sales staff in up selling their key products and the importance of customer satisfaction
- Sets up and maintains service desk
- Keep closer look at service desk problems and effectively resolve them
- Manage the work order system
- To include invoice logging, and generate service invoices
- Instruct customers on equipment operation, care, and maintenance
- Inspect rental equipment upon return and return deposits less any observed damage
- Increase sales across all channels through effective hiring, training and management approaches
- Improving sales through various channels
- Hiring, training, and managing sales staff
- Generating sales leads and maintaining a relationship with clients
- Managing customers’ accounts
Service Manager Education and Experience requirement
A service manager is required to hold a managerial degree, but it also depends more on the company if they require masters or bachelors. But at the least, he is expected to manage his team quite effectively and even enthuse and motivate them so that their performance goes up.
As the role is varied, the mandatory qualifications of a service manager can vary depending on his area of specialization.
- Bachelor’s degree in related field
- Managerial degree in the related field
- Work Experience of at least 3+ years in the field
It is essential that you have the requisite work experience and meet the educational criteria before applying for the post.
Service Manager Skills and Proficiency Requirements
During the course of his career, a service manager is expected to field several responsibilities. He is in charge of a single division and is ultimately responsible for the success and failure of his team.
He is, therefore, expected to retain the following skills –
- Dynamic and confident; acts as a source of inspiration for the team
- Leadership qualities with a proven track record in customer service
- Well versed in digital media
- Excellent computer literacy
- Proficient with inventory management
- Be able to micromanage various tasks
- Ability to work under pressure and stress
- Extremely efficient, result driven and goal oriented
- Good salesmanship skills
- Able to build a strong rapport with customers
- Excellent oral and written communication skills
- Must be fluent in English
- Manages stressful situations with ease
- Organized, efficient, and results-driven
- Strong customer service skills
These are some of the skills that any good service manager requires; furthermore, taking a closer look at the service managers’ job profile should make it patently clear that a good and talented service manager is essential for any company.
As the service manager develops several key solutions for the benefit of the company, he should ensure that these solutions lie in the best interests of the company.
Service Manager Salary
In the United States, a Service Manager gets an average salary of $90,000 but the range typically falls between $80,000 and $100,000.
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